App not showing connected

Troubleshooting steps for when your ShotKam app is not showing connected to your Gen 4 or Gen 4 Mini, even though you're connected to the ShotKam WiFi network.

If the ShotKam app is not showing connected:

For iPhone

1. Perform a force restart on your Apple device. This is different from turning your device off and on:
   • Instructions for iPhone
   • Instructions for iPad 

If the force restart did not resolve the issue, check your app permissions: 

1. Open the Settings icon on your device (gear icon)
2. Scroll to the bottom and locate the Apps then locate the ShotKam app
3. Ensure that the app has all permissions toggled ON, then access to "All Photos". 
   Example on iPhone: 
   
   

For Android

1. Open your phone's Settings (gear icon)
2. Scroll and select "Apps," then "See All Apps"
3. Scroll and locate the ShotKam App
4. Select "Permissions," then "Photos and Videos." Choose "Allow" (screenshot below)
5. Press the back arrow twice to return to App Info, then select "Mobile data & Wi-Fi"
6. Ensure Background Data and Unrestricted Data usage are toggled on (screenshot below)
7. Press the back arrow, then select "App battery usage"
8. Select "Unrestricted" (screenshot below)

Note for Android users: 

After connecting to the ShotKam network, you may need to fully close and reopen the ShotKam App. To do this, tap the Recent Apps button (represented by a square or three vertical lines), then swipe up on the ShotKam App window to close it.