App not showing connected

If the ShotKam app is not showing connected to your Gen 4, but you're connected to the ShotKam WiFi network: 

Check that the app permissions on your mobile device are correct. 

For iPhone

  1. Open the Settings icon on your phone (gear icon)
  2. Scroll down to your list of installed apps, then tap on the ShotKam App
  3. Ensure that the app has all permissions toggled ON, then access to "All Photos". 
    Example on iPhone: 

For Android

  1. Open your phones Settings (Gear Icon)
  2. Scroll and select "Apps" then "See All Apps"
  3. Scroll and locate the ShotKam App
  4. Select "Permissions" then "Photos and Videos." Choose "Allow."

    Android Screenshot 1.png
  5. Press the back arrow twice to return to App Info > Select "Mobile data & Wi-Fi"
  6. Ensure Background Data and Unrestricted Data usage are toggled on.

    Android Screenshot 2.png
  7. Press the back arrow > Select "App battery usage"
  8. Select "Unrestricted." 

    Android Screenshot 3.png




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