App not showing connected

Troubleshooting steps for when your ShotKam app is not showing connected to your Gen 4 or Gen 4 Mini, even though you're connected to the ShotKam WiFi network.

If the ShotKam app is not showing connected, check app permissions

Check that the app permissions on your mobile device are correct. 

For iPhone

1. Open the Settings icon on your phone (gear icon)
2. Scroll down to your list of installed apps, then tap on the ShotKam App
3. Ensure that the app has all permissions toggled ON, then access to "All Photos". 
   Example on iPhone: 
   
   

For Android

1. Open your phone's Settings (gear icon)
2. Scroll and select "Apps," then "See All Apps"
3. Scroll and locate the ShotKam App
4. Select "Permissions," then "Photos and Videos." Choose "Allow" (screenshot below)
5. Press the back arrow twice to return to App Info, then select "Mobile data & Wi-Fi"
6. Ensure Background Data and Unrestricted Data usage are toggled on (screenshot below)
7. Press the back arrow, then select "App battery usage"
8. Select "Unrestricted" (screenshot below)

Note for Android users: 

After connecting to the ShotKam network, you may need to fully close and reopen the ShotKam App. To do this, tap the Recent Apps button (represented by a square or three vertical lines), then swipe up on the ShotKam App window to close it.