Troubleshoot error messages when exporting videos from ShotKam Gen 4 or Gen 4 Mini to your mobile device. Follow our guide to check app permissions, perform a factory reset, and ensure compatibility.
Steps to Resolve Error Message When Exporting ShotKam Videos
For iPhone
- Perform a force restart on your Apple device. This is different from turning your device off and on:
If the force restart did not resolve the issue, check your app permissions:
- Open the Settings icon on your device (gear icon)
- Scroll to the bottom and locate the Apps then locate the ShotKam app
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Ensure that the app has all permissions toggled ON, then access to "All Photos".
Example on iPhone:
If all app permissions are correct, try connecting your ShotKam to a different compatible mobile device (review Compatible Devices).
Still seeing an error message?
Please perform a Factory Reset on your ShotKam to restore the default WiFi settings: Factory Reset Instructions Here.
Comments
When I first got the Shotcam I was able to watch my videos ( I have less than 20 ), now I only get an error message when trying to open them .
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