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  2. ShotKam Gen 4 and Gen 4 Mini
  3. WiFi or App Issue

"Error" message when exporting videos to my device

Troubleshoot error messages when exporting videos from ShotKam Gen 4 or Gen 4 Mini to your mobile device. Follow our guide to check app permissions, perform a factory reset, and ensure compatibility.

Steps to Resolve Error Message When Exporting ShotKam Videos

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For iPhone

  1. Open the Settings icon on your phone (gear icon)
  2. Scroll down to your list of installed apps, then tap on the ShotKam App
  3. Ensure that the app has all permissions toggled ON, then access to "All Photos". 
    Example on iPhone: 

    Screenshot of an Apple device's settings for the ShotKam app, showing permissions to access Photos, Local Network, Siri & Search, and Cellular Data.

If all app permissions are correct, try connecting your ShotKam to a different compatible mobile device (review Compatible Devices). 

Still seeing an error message? 

Please perform a Factory Reset on your ShotKam to restore the default WiFi settings: Factory Reset Instructions Here. 

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    Bruce Cordray

    When I first got the Shotcam I was able to watch my videos ( I have less than 20 ), now I only get an error message when trying to open them .

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