Troubleshooting

Mobile App Issues

• "Unknown Error" when playing videos on my phone
• Black screen while calibrating the video crosshair
• Why does the ShotKam's WiFi say "No Internet Connection?"
• WiFi is disconnecting or mobile app is crashing
• My app is disconnecting when I select Watch Videos, what should I do? 
• My ShotKam mobile app is not working, what should I do?

See all 11 articles

Missed Video Recordings

• Why are my dated folders wrong? Shows 01-01-2020
• Why am I missing recordings/ shots?
• How can I test the video processor?
• How to update ShotKam's internal clock for date/time
• Why am I seeing distortion after the recoil?
• Getting long recordings or video of the ground

Battery Life

• Does it work in cold weather?
• How can I do a battery test?
• How do I replace the battery?
• Why is my battery not lasting at the range?

Computer Issues

• VLC frame-by-frame keeps freezing, what should I do?
• How do I safely eject my ShotKam?
• My computer will not recognize the ShotKam, what do I do? 

Return and Repair

• How do I get a refund?
• How do I send my camera in for repair?
• What does this LED light sequence mean?

FAQ

• How can I do a hard reset?
• How do I send videos via WeTransfer?
• Is it normal to see blurry frames after the recoil?
• How can I replace all the files with default new ones?