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CAMERA
ACCESSORIES
HELP
CAMERA
ACCESSORIES
HELP
How can we help you?
Help Center
Troubleshooting
Troubleshooting
Solve common problems with battery, app, and more
Battery Life
How long does the battery last while shooting?
Does ShotKam work in cold weather?
How can I do a battery test?
Battery replacement information
Computer Issues
VLC frame-by-frame keeps freezing, what should I do?
How do I safely eject my ShotKam?
My computer will not recognize the ShotKam, what do I do?
Mobile App Issues
Error message when connecting to WiFi
I cannot find the ShotKam WiFi Network
My ShotKam app is not working
I can't see downloaded videos on my iPhone or iPad
I have a 2nd Generation ShotKam, which app do I need?
Mobile App Help for the Google Pixel 3
Video Recording Issues
How to reset your ShotKam's internal clock
Why am I seeing distortion after the recoil?
Why am I missing recordings/ shots?
Getting recordings of the ground
How can I test the video processor?
Return and Repair
How do I get a refund?
How do I send my camera in for repair?
What does this LED light sequence mean?
FAQ
Is it normal to see blurry frames after the recoil?
How can I do a hard reset?
How can I replace all the files with default new ones?