Troubleshooting

Battery Life

• How long does the battery last while shooting?
• Does ShotKam work in cold weather?
• How can I do a battery test?
• How do I replace the battery?
• Why is my battery not lasting at the range?

Computer Issues

• VLC frame-by-frame keeps freezing, what should I do?
• How do I safely eject my ShotKam?
• My computer will not recognize the ShotKam, what do I do? 

Mobile App Issues

• Error message when connecting to WiFi
• I cannot find the ShotKam WiFi Network
• My ShotKam app is not working
• I can't see downloaded videos on my iPhone or iPad
• I have a 2nd Generation ShotKam, which app do I need?
• Mobile App Help for the Google Pixel 3 and 4

Video Recording Issues

• How to reset your ShotKam's internal clock
• Why am I seeing distortion after the recoil?
• Why am I missing recordings/ shots?
• Getting recordings of the ground
• How can I test the video processor?

Return and Repair

• How do I get a refund?
• How do I send my camera in for repair?
• What does this LED light sequence mean?

FAQ

• How do I send videos via WeTransfer?
• Is it normal to see blurry frames after the recoil?
• How can I do a hard reset?
• How can I replace all the files with default new ones?