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How can we help you?
Solve common problems with battery, app, and more
How long does the battery last while shooting?
Does ShotKam work in cold weather?
How can I do a battery test?
Battery replacement information
VLC frame-by-frame keeps freezing, what should I do?
How do I safely eject my ShotKam?
My computer will not recognize the ShotKam, what do I do?
Mobile App Issues
Error message when connecting to WiFi
I cannot find the ShotKam WiFi Network
My ShotKam app is not working
I can't see downloaded videos on my iPhone or iPad
I have a 2nd Generation ShotKam, which app do I need?
Mobile App Help for the Google Pixel 3
Video Recording Issues
How to reset your ShotKam's internal clock
Why am I seeing distortion after the recoil?
Why am I missing recordings/ shots?
Getting recordings of the ground
How can I test the video processor?
Return and Repair
How do I get a refund?
How do I send my camera in for repair?
What does this LED light sequence mean?
Is it normal to see blurry frames after the recoil?
How can I do a hard reset?
How can I replace all the files with default new ones?