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  2. Troubleshooting

Troubleshooting

Solve common problems with battery, app, and more

Mobile App Issues

  • "Unknown Error" when playing videos on my phone
  • Black screen while calibrating the video crosshair
  • Why does the ShotKam's WiFi say "No Internet Connection?"
  • WiFi is disconnecting or mobile app is crashing
  • My app is disconnecting when I select Watch Videos, what should I do? 
  • My ShotKam mobile app is not working, what should I do?
See all 11 articles

Missed Video Recordings

  • Why are my dated folders wrong? Shows 01-01-2020
  • Why am I missing recordings/ shots?
  • How can I test the video processor?
  • How to update ShotKam's internal clock for date/time
  • Why am I seeing distortion after the recoil?
  • Getting long recordings or video of the ground

Battery Life

  • Does it work in cold weather?
  • How can I do a battery test?
  • How do I replace the battery?
  • Why is my battery not lasting at the range?

Computer Issues

  • VLC frame-by-frame keeps freezing, what should I do?
  • How do I safely eject my ShotKam?
  • My computer will not recognize the ShotKam, what do I do? 

Return and Repair

  • How do I get a refund?
  • How do I send my camera in for repair?
  • What does this LED light sequence mean?

FAQ

  • How can I do a hard reset?
  • How do I send videos via WeTransfer?
  • Is it normal to see blurry frames after the recoil?
  • How can I replace all the files with default new ones?
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