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  2. Troubleshooting

Troubleshooting

Solve common problems with battery, app, and more

Battery Life

  • How long does the battery last while shooting?
  • Does ShotKam work in cold weather?
  • How can I do a battery test?
  • Battery replacement information

Computer Issues

  • VLC frame-by-frame keeps freezing, what should I do?
  • How do I safely eject my ShotKam?
  • My computer will not recognize the ShotKam, what do I do? 

Mobile App Issues

  • Error message when connecting to WiFi
  • I cannot find the ShotKam WiFi Network
  • My ShotKam app is not working
  • I can't see downloaded videos on my iPhone or iPad
  • I have a 2nd Generation ShotKam, which app do I need?
  • Mobile App Help for the Google Pixel 3

Video Recording Issues

  • How to reset your ShotKam's internal clock
  • Why am I seeing distortion after the recoil?
  • Why am I missing recordings/ shots?
  • Getting recordings of the ground
  • How can I test the video processor?

Return and Repair

  • How do I get a refund?
  • How do I send my camera in for repair?
  • What does this LED light sequence mean?

FAQ

  • Is it normal to see blurry frames after the recoil?
  • How can I do a hard reset?
  • How can I replace all the files with default new ones?
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