30-day return policy

Learn about ShotKam's Money Back Guarantee. Get a full refund within 30 days of delivery. Understand conditions, exclusions, and how to contact support

Money Back Guarantee

Our Money Back Guarantee covers a full refund* in the event that you wish to return your ShotKam within 30 days of delivery. Please note that shipping related charges are non-refundable, but you will be refunded fully for the camera.

*Any shipments refused upon delivery and returned to sender will be charged a 15% restocking fee. Any lost or stolen items and items damaged due to reasons not covered under warranty cannot be accepted back for refund under our Money Back Guarantee.

NOTE: This guarantee only applies to orders placed on ShotKam’s webstore at shotkam.com.

You may contact us at Support@ShotKam.com if you wish to return your camera for a complete refund if not 100% satisfied.

Your Money-Back Guarantee is void if:

• You have disassembled your unit (ex. front lens or rear lock ring is removed)
• You have altered, repaired, or modified your unit

• You have water-damaged your unit due to moisture, accidental submersion, exposure due to removal of the rear cap, or similar events.

• You have damaged or destroyed your unit by accidents or similar events, or by any intentional, reckless, or negligent acts. 
• You fail to return all additional parts and accessories included with your original purchase. 

• Any items are lost or stolen.

To learn about our 2-year warranty on your camera, please see What is the warranty policy?