We stand by our product with a Money Back Guarantee. If you're not completely satisfied, you can return your ShotKam within 30 days of delivery for a full refund.*
What’s covered:
- Full refund for the camera
- Easy return process when you contact us at Support@ShotKam.com
Please note:
- Original shipping charges (e.g., priority or expedited shipping fees) are non-refundable.
- The cost of return shipping is the responsibility of the customer.
*Exclusions to the Money Back Guarantee
Your Money-Back Guarantee is void if:
- The unit has been disassembled (e.g., front lens or rear lock ring is removed).
- The unit has been altered, repaired, or modified.
- The unit has sustained water damage from submersion, exposure due to removal of the rear cap, or similar events.
- The unit has been damaged or destroyed due to accidents or intentional, reckless, or negligent acts.
- Not all parts and accessories from the original purchase are returned.
- Items are lost or stolen.
Additionally, any shipments refused during the delivery process and returned to sender will incur a 15% restocking fee.
Warranty Disclaimer on Delivered Packages
We are not liable for any lost or stolen packages once FedEx confirms delivery to the shipping address provided during purchase. It is the customer's responsibility to ensure that the delivery address is secure to avoid any issues.
To learn about our 2-year warranty on your camera, please see What is the warranty policy?
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