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Purchasing Questions

Payment Questions

Is there a discount code?

Find out how to get discount codes for ShotKam products. Learn about available promotions and save on your next purchase.

How to Get a Discount

We offer a Military, Police, and First Responder discount code on the ShotKam. To get a custom invoice, email us at Support@ShotKam.com with the following: 

  1. Your complete name
  2. Shipping address, billing address, and phone number 
  3. The discount code that applies to you
  4. Your order details. For example: I would like a ShotKam Gen 4 Mini (12 Ga Mini Mount included) + 20 Ga Mini Mount

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Payment installment plans

Learn about ShotKam's interest-free payment plans available in select countries and other payment options for international customers.

Available Installment Plans

We offer interest-free payment plan options in the United States, United Kingdom, Germany, France, Italy, Spain and Australia. For other countries, we accept credit or debit cards, bank transfer, Apple Pay, or PayPal.

PayPal Pay Later

Available for USA, UK, AU, ES, IT, FR, DE. PayPal's "Pay Later" option offers the following:

  • Pay over time. Split your purchase into 4 scheduled payments over a 6 month period. 
  • Use your debit or credit card. No long forms required and instant approval. 
  • Avoid credit impact. Instant approval process has no impact to your credit score.

To proceed with this payment option, please add the ShotKam to your Cart and proceed to Checkout. After completing your shipping information, you will click "Proceed to Payment" and select the PayPal option. Click "Complete Order" which will open PayPal, then login to your PayPal account and enter your shipping address. At the final step of payment in your PayPal account, scroll down, then you will see the "Pay in 4" option:

ShotKam_Checkout_Page.png  PayPal_Page.png

"Zip" as another option in USA

Zip is a payment platform that gives you the option to split your purchase into 4 simple, interest-free installments with no hidden fees. When purchasing your ShotKam through Zip, you can: 

  • Pay over time. Split your purchase into 4 scheduled payments over a 6 week period. 
  • Use your debit or credit card. No long forms required and instant approval. 
  • Avoid credit impact. Instant approval process has no impact to your credit score. 

To learn more about Zip or proceed with payment, add your ShotKam items to Cart, then proceed to Checkout. Once you have completed your shipping address, click "Proceed to Payment", then you will see the Zip option on the Payment page (see image below). Click "Complete Order" to be brought to Zip where you will set up your account and be approved quickly. It is a great user-experience and very popular with our customers.

Screen_Shot_2023-04-28_at_9.15.57_AM.png

 

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Replacing lost parts and accessories

Find out how to replace lost parts and accessories for your ShotKam. Learn about ordering replacements and available support options.

Allen tool wrench: 

Click on your Amazon web shop below to purchase a replacement Allen Wrench. The specification for the Allen driver is 3/32 Hex, 5- 1/4" overall length.

  •  Amazon US
  •  Amazon UK
  •  Amazon CA
  • Other countries: Please refer to the Allen driver specifications and purchase through your appropriate Amazon store. 

Back Cap (Gen 4): 

Please click on your ShotKam web shop below to purchase a two-pack of replacement back caps. 

Back Cap (Gen 4 Mini): 

Please click on your ShotKam web shop below to purchase a two-pack of replacement back caps. 

Back Cap (Gen 3):

Please click on your ShotKam web shop below to purchase a two-pack of replacement back caps. 

Orange Lens Cover (Gen 4 and Gen 3):

Please click on your ShotKam web shop below to purchase a 5-pack of replacement lens covers.

Orange Lens Cover (Gen 4 Mini Only):

Please click on your ShotKam web shop below to purchase a 5-pack of replacement lens covers.

USB Cable (for Gen 3): 

Please click on your Amazon web shop below to purchase a replacement USB cable. The specification of the provided USB cord is USB 2.0 - A Male to Mini-B 5pin Male.

  •  Amazon US
  •  Amazon UK
  •  Amazon CA
  • Other countries: Please refer to the USB specifications and purchase through your appropriate Amazon store. 

USB-C Cable (for Gen 4 and Gen 4 Mini): 

Please click on your Amazon web shop below to purchase a replacement USB-C cable. The specification of the provided USB cord is USB 2.0 - A Male to USB-C.

  •  Amazon US
  •  Amazon UK
  •  Amazon CA
  • Other countries: Please refer to the USB-C specifications and purchase through your appropriate Amazon store. 

 

Wall Adapter:

Please click on your Amazon web shop below to purchase a replacement wall adapter. Any adapter with USB port capability will work. 

User Guide (for Gen 3):

User Guide (for Gen 4 and Gen 4 Mini) 

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What's included with Gen 4 and Gen 4 Mini

See what's included with your ShotKam Gen 4 and Gen 4 Mini purchase. Learn about the components and accessories that come in the box.

 

12 Gauge Mount and Accessories 

Each ShotKam purchase includes our 12 Gauge Quick Release Mount, spare parts, charging accessories, and a carrying case. Your ShotKam also comes with a 2-Year Full Coverage Warranty and 30-Day Money Back Guarantee.

We have additional sub-gauge mounts available for purchase if needed:

Internal Rechargeable Battery

The ShotKam has a built-in battery that is not user-accessible. For expected battery life, see How long does the battery last while shooting?

Memory Chip

The ShotKam has a built-in 128 GB memory chip, capable of holding up to 3000 clay target videos, or 1500 hunting videos. We have upgraded the memory chip to be more reliable than an internal SD card. Please know this chip is not user accessible; you can watch, save, delete, or transfer your videos by connecting to the ShotKam mobile app or on your computer. 

If you are sharing your ShotKam with multiple friends or between students, we recommend each user purchases an SD card or USB stick to store their videos. Each person can download and save their videos onto their memory card using a computer. Please watch the video below for step-by-step instructions on how to save videos with a computer or memory card: 

 

Watch our video on How to Share Your ShotKam Videos or Save Them below: 

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What's included with Gen 3

Uncover everything that comes with your ShotKam Gen 3. Find out about the parts and accessories included in the package.

Product Unboxing Video

 

12 Gauge Mount and Accessories 

Each ShotKam purchase comes with our 12 Gauge Quick-Release Mount (for fast and seamless mounting to your barrel), all spare accessories, and a carrying case. Your purchase also includes a 2-Year Full Coverage Warranty and 30-Day Money Back Guarantee. Here are the additional items you will receive with your ShotKam camera and quick-release bracket: 

  • Protective Front Lens Cover
  • USB Charging Cable
  • Wall Adapter 
  • Allen Driver 
  • Microfiber Cloth
  • Spare Parts Bag with extra lens cover, screws, and barrel pads.

We have other sub-gauge mounts that you can add to any order if needed. They are available for purchase on our websites: 

Internal Rechargeable Battery

The ShotKam's battery is internal and is not accessible to the end-user. It uses a lithium-ion battery and features the same type found in most Apple mobile devices. For information about operating temperatures and battery life expectancy, see Does ShotKam Gen 3 work in cold weather?

Memory Card

The ShotKam has a built-in 64 GB SD card, capable of holding up to 2,000 clay target videos, or 1,000 hunting videos. We have integrated this SD card directly into the ShotKam's Printed Circuit Board and secured it to withstand your shotgun's powerful recoil. Please know this internal SD card is not user accessible; you will only be able to view, save, delete, and transfer your videos through the ShotKam mobile app or on your computer. 

If you are sharing your ShotKam between multiple students or friends, we recommend that each user purchase their own SD card or USB stick. Next, download and save each video to the specific memory card using your computer. Please watch the video below for step-by-step instructions on how to save videos to a computer or memory card. 

Watch our video on How to Share Your ShotKam Videos or Save Them below: 

 

 

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How it's made

Learn how ShotKam is made, from design to manufacturing. Explore the craftsmanship and technology behind our innovative camera.

Watch how your ShotKam Camera is proudly Made in the USA.

Behind the Scenes: How ShotKam is Made

We build each camera at our main headquarters in Boca Raton, Florida. The process starts by machining aircraft-grade aluminum, then dying it black through a special electrochemical finishing process. Our team then assembles and inspects the internal components to ensure they meet ShotKam's top standards of performance.

Once built, each ShotKam is packaged and shipped directly from our Florida location, right to your home. 

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How To Use

Using in cold weather

Learn about operating temperature ranges for ShotKam Gen 3, Gen 4, and Gen 3 Mini. Get tips on using your ShotKam in extreme hot or cold conditions.

Gen 4 and Gen 4 Mini in Cold Weather

The Gen 4 and Gen 4 Mini will operate in temperatures between 14º Fahrenheit (-10º Celsius) and 104º F (40º C).

❄️ If shooting in temperatures below that, then waken the ShotKam from Sleep Mode every 10 minutes to heat up the electronics. When you see a solid green LED light, the camera is buffering video and ready to record. This process generates heat from the processor, so it keeps the battery warm. Either close the action or bump the gun every 10 minutes to keep the battery warm.

Using your ShotKam in very cold conditions will not harm battery life.

Gen 3 in Cold Weather

The Gen 3 will operate where the ambient temperature is between 38º Fahrenheit (3º Celsius) and 110º F (43º C). Using your ShotKam in very cold conditions will temporarily shorten battery life, cause the device to turn off, or cause inconsistent recordings. The battery is made of lithium-ion which is a liquid (same as iPhones), so it can freeze. Battery life will return to normal when you bring the device back to higher ambient temperatures, so there is no permanent damage with extreme cold weather.

Hot Weather:

Using a ShotKam Camera in very hot conditions above 110º F (43º C) can permanently shorten battery life. Don’t leave the device in your car because temperatures in parked cars can exceed this range.

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Using the ShotKam

Here's how ShotKam's patented technology records videos automatically. Learn about saving and accessing videos, and understand battery life.

How does ShotKam record?

The ShotKam Camera uses patented technology to measure the forces and movements of your barrel. By calculating the forces and the pull of gravity, it automatically knows when to save video.

If you take 25 shots at the range, then it will automatically save all 25 recoils onto the internal memory card (which holds 3,000 videos for the Gen 4 and Gen 4 Mini or 2,000 videos for the Gen 3). You do not need to be in WiFi Mode in order to record videos. It will save all videos whether it's in WiFi Mode or not.

To best understand how it works, here's a 2-minute demo:

 

If you want quick feedback at the range, then download your videos onto your smartphone or iPad/Tablet with these steps here.

How long does the battery last? Click here to learn what to expect from your battery life.

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Playing videos on phone

Watch ShotKam videos frame-by-frame with our free app and built-in WiFi. Connect and download videos at the range without needing a hotspot.

How to Play Videos on Phone

Easily watch your videos frame-by-frame using our free mobile app and ShotKam's built-in WiFi. The camera has an internal WiFi module, so you can easily connect and play video anytime at the range.

To watch your videos in the field, simply turn the camera's WiFi ON using the Control Button. It will now send out its own WiFi signal so you can download video to your mobile device. Again, you can be in the middle of nowhere and still play your videos on your phone, iPad, or Tablet.

The ShotKam app is a free download for most Android or Apple mobile devices. Review our List of compatible Android/Apple devices or Learn how to watch videos at the range:

Do I need a Hotspot or Bluetooth?

No, you do not need hotspot or bluetooth connection. The ShotKam has its own WiFi antenna, so it emits its own WiFi signal that you can access as you would with any other WiFi. Please refer to Getting started with phone, iPad, and tablet for more information. 

 

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Using on phone, iPad, or tablet: compatible devices

The ShotKam app is compatible with most smartphones and smart devices (Apple and Android). Use a compatible mobile device to set up your ShotKam.

Compatible iPhone

You can use the following iPhones with the Gen 3, Gen 4, and Gen 4 Mini:

  • iPhone 6, iPhone 6 Plus
  • iPhone 7, iPhone 7 Plus
  • iPhone 8, iPhone 8 Plus 
  • iPhone X
  • iPhone XR
  • iPhone XS
  • iPhone XS Max
  • iPhone 11, iPhone 11 Pro, 11 Pro Max
  • iPhone 12, iPhone 12 Pro, 12 Pro Max 
  • iPhone SE 
  • iPhone 13, iPhone 13 Pro, iPhone 13 Pro Max
  • iPhone 14, iPhone 14 Pro, 14 Pro Max

Incompatible iPhone

You cannot use the following iPhones with any ShotKam:

  • iPhone 6S
  • iPhone 5 or older

Compatible iPad

You can use the following iPads with the Gen 3, Gen 4, and Gen 4 Mini ShotKams:

  • All iPad Pro models
  • iPad 5th Generation through iPad 10th Generation
  • iPad Air 3rd Generation
  • iPad Mini 5th and 6th Generation, and newer models released in 2020 or later. 

Incompatible iPad

You cannot use the following iPads with any ShotKam: 

  • All iPads released in 2015 or older. The processor within these iPads cannot handle the high data-rate.

Compatible Android Phone and Tablet:

You can use the following Android devices with Gen 3, Gen 4, and Gen 4 Mini: 

  • Most Android mobile devices with Android 9 (Android Pie) or later.*
  • Galaxy S21 series
  • Galaxy S22 series
  • Galaxy S23 series
  • Galaxy Tab S7 series
  • Galaxy Tab S8 series
  • Galaxy Tab F8

*If you have the Gen 4 or Gen 4 Mini, your mobile device must be compatible with 5GHz WiFi frequency. This is different from 5G Cellular Networks. Ensure your device accepts 5GHz WiFi.

 

Incompatible with Gen 4 and Gen 4 Mini ShotKam

Some devices are 5 Ghz-compatible, but their processors cannot support the Gen 4 / Gen 4  Mini ShotKam's high video data rate. If videos flicker when playing within the app, then the issue is related to your device's processor, so the ShotKam videos can be viewed on your computer.

The following devices have processors that cannot handle the Gen 4 / Gen 4 Mini videos: 

Incompatible with Gen 3 ShotKam

  • Android devices with 8.1 OS or older.

To find out which Android OS is on your device, open your device's Settings > About Phone (or About Device) > Android Version to display your OS information.

*If you are unable to see the ShotKam's WiFi network on an Android device with your Gen 3, please email us at Support@ShotKam.com.

Compatible Google Pixel Smartphone

You can use the following Google Pixel phones with the Gen 3, Gen 4, and Gen 4 Mini: 

  • Pixel 3 or newer.*

*For Google Pixel 3 devices, please see ShotKam and Google Pixel 3.

Microsoft Surface Pro Tablet:

The ShotKam wireless mobile app is not compatible with Surface tablets, but you can still watch videos on a Surface tablet by using the USB cable. You must treat the Surface Pro like a Windows laptop and use the USB cable. 

The mobile app is only compatible with Android or iOS operating systems (not Microsoft OS like the Surface Pro tablets use). We would recommend using an Android phone/tablet, iPhone, or iPad mobile device to watch videos wirelessly.

Kindle Fire:

No, the app is not compatible with the Amazon Operating System used in Kindle Fire tablets. 

 

Refer to our list of compatible computers/laptops here.

 

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Seeing pellets or shot string

Learn about the pellets or shot string in your ShotKam footage. Read tips and techniques for analyzing your shots.

Can I see the pellets?

Yes, you will be able to see the pellets for about 2-4 video frames. The pellets travel on average 3 feet per frame, so beyond 15 feet the pellets become smaller than a video pixel.

When you pull the trigger, you will see a few video frames of distortion as the gun powder explodes and the pellets move out of the barrel. Since the ShotKam records 100 frames per second, this happens in less than a fraction of a second. To view your videos frame-by-frame, please visit the following article: How to watch my videos in slow motion?

If missing a target and unsure of the lead required, the best option is to double the lead, then take another shot where you half the lead. Compare the two videos to imprint the correct site picture of which distance in front of the target is required for that target. We recommend studying your ShotKam footage before you take the shot to understand why you missed. Watch this video for tips on how to analyze and learn from your footage: 

 

 

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Live streaming video while shooting

Learn how to stream video with ShotKam. Understand the importance of the slow-motion feature and proper video saving process.

Can I live stream video?

Yes, the ShotKam app can live stream video, but we do not recommend live-streaming.

A critical aspect of the ShotKam is that it automatically slows down the video into one-third speed. This is important because your brain perceives moving targets in 1/3rd speed, so in order for the video to appear as you saw the target, you must allow the saving process to finish. This slowing-down process is patented to ShotKam.

Allow the ShotKam 4-6 seconds to save the video (blue LED will stop blinking), then download it to your mobile device. You can also then use the frame-by-frame option to further analyze the video.

 

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Tech Specs

Comparing Gen 4, Gen 4 Mini, and Gen 3

Watch our latest video to get answers to your top questions about ShotKam and discover the key differences between the models:

Shop Now for Gen 4 Mini >

Shop Now for Gen 4 > 

Shop Now for Gen 3 >

What is ShotKam?

ShotKam is an advanced recording camera designed for your gun barrel. It automatically records each shot with pinpoint accuracy, showing where your barrel was aimed using a crosshair. The slow-motion playback replicates how your eye tracks a moving target, letting you review and improve your shooting technique.

You can instantly replay footage wirelessly on your mobile device (phone, iPad, or tablet) and see why a target was missed. The camera is self-editing, capturing only the critical moments of your shot. It slows the playback to 1/3 speed and maintains the same field-of-view as your eyes during the shot.

We now offer three models: the Gen 4 Mini, Gen 4, and Gen 3.

Introducing the Gen 4 Mini

The new Gen 4 Mini delivers all the benefits of the Gen 4 in a smaller, lighter form. Weighing just 148 grams, the Mini offers 4K video resolution, up to 6 hours of battery life, and includes custom mounts for various guns. It’s perfect for those looking for the same precision and performance, but with a more compact design.

 

ShotKam Gen 4 vs. Gen 4 Mini: What’s the Difference?

The ShotKam Gen 4 and Gen 4 Mini both deliver 4K video resolution, advanced WiFi connectivity, and incredible precision. The key difference is size and weight: the Gen 4 Mini is a compact, lightweight version at just 148 grams, perfect for those who prefer a smaller camera without sacrificing performance.

Both models feature up to 6 hours of battery life, but the Gen 4 offers longer usage (up to 15 hours), making it ideal for extended shooting sessions.

Shop Now for Gen 4 Mini >

Shop Now for Gen 4 > 

What’s included with each model?

Each ShotKam purchase includes a 12 Gauge quick-release mount, carrying case, and all charging accessories. The Gen 4 and Gen 4 Mini comes with 128 GB of memory for up to 3,000 videos, while the Gen 3 has 64 GB for 2,000 videos. Both models feature internal batteries, with the Gen 4 providing up to 15 hours of use in any weather condition.

Does it have WiFi?

Yes, each ShotKam model has built-in WiFi that connects directly to your mobile device, allowing you to review footage immediately in the field. No external data or WiFi source is needed. The ShotKam mobile app (available for iOS and Android) lets you customize camera settings, including device type, target type, video resolution, zoom, and more.

Shop Now for Gen 4 > 

Shop Now for Gen 4 Mini >

Shop Now for Gen 3 >

 

Browse our FAQ:

Visit our Video Page here to watch ShotKam footage, or join our Facebook Group here to see videos from our own customers.

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Using in the rain: waterproof

Yes, the ShotKam is fully weatherproof when the removable back cap is firmly screwed on. Be sure to keep your back cap on in all-weather situations, as this protects water from entering the USB port.

The ShotKam's IPX rating is IPX6.

waterproof.jpg

 

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Sound or audio in the videos

ShotKam records shot sounds and plays videos at 33% speed to mimic target perception. Learn about audio capture and video playback features.

Is there sound in the video?

You will hear the "bang" of the shot, but you cannot speak into the camera. There is no recognizable audio aside for the actual shot.

The camera is designed to automatically slow down each video into one-third speed (33% playback speed). This is to replicate how your brain perceives a moving targets. When you replay the videos, you may hear yourself calling "Pull," but it will be in 33% playback speed and sound like a slow "pull." Most of the time, only the shot is recorded and sounds like a normal shot. Here's a YouTube video of clay shooting where you can hear the break-action "bang," then here's a trap video where you can hear the shooter call "pull."

The ShotKam saves 2 seconds pre-shot and 1 second post-shot when shooting clays, so if you call "pull" within 2 seconds of taking the shot, then you'll hear it in the video.

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Comparing ShotKam to other gun cameras

See how the ShotKam compares to other cameras while shooting. Discover key features like self-editing, reticle alignment, shock absorption, and more for training.

ShotKam vs. Tactacam vs. Tachyon

Watch our video below for a visual comparison between ShotKam, Tachyon, and Tactacam. 

Like the ShotKam, the Tactacam is another camera designed for shooting. However, there are several key differences that make the ShotKam superior: 

  • The ShotKam has an internal accelerometer and gyroscope, so it can intelligently detect barrel movements and the pull of gravity. This enables the ShotKam to start recording when it feels the action of your gun close, then save your videos only when it feels a recoil - the camera is completely self-editing. The Tactacam requires manual controls. 
  • The ShotKam has a patented reticle alignment system. This enables the camera to be calibrated so that the reticle represents your gun's exact point of aim. Studying the reticle position and movement in your ShotKam video will reveal shooting mistakes such as a canted mount, shooting over/under the target, etc. The Tactacam does not have a reticle.
  • About 1,000 G's of force go through the barrel of a shotgun when a shot is fired. The ShotKam's patented shock absorbing mounting bracket is designed to absorb most of that recoil, so the camera only gets 2-3 G's of force. This enables the camera to record clear, undisturbed video. The camera and brackets are designed to withstand hours of continuous, heavy recoil. The Tactacam moves very unsteadily after each recoil. 

Here are these two products side-by-side: 

ShotKam Tactacam 
  • Automatically records every recoil
  • Manually required to start/stop recording
  • Reticle crosshair to show your gun barrel
  • No reticle
  • Slow-motion playback to replicate your brain's perception of a moving target
  • Full speed playback so target looks extremely fast
  • Mounting bracket with shock absorption technology
  • No shock absorption, so significant of distortion and movement during recoil

 

ShotKam vs. GoPro 

The ShotKam is designed specifically as a training tool for shotguns, while the GoPro is an action video camera for capturing general scenery. Here are these two products side-by-side:  

ShotKam GoPro
  • Patented Reticle Alignment System: Allows you to adjust the reticle (the crosshair or red dot in the video), to your gun's point-of-aim.
  • No reticle, so you don't know where your barrel was.
  • Patented Shock Absorption Mechanism: Videos so clear that even the pellets can be seen against a sky background. 
  • No shock absorption, so extreme video distortion during recoil.
  • Patented Accelerometer & Gyroscope Logic: Detects barrel movements and recoils to accurately record video.
  • No recording logic, so the GoPro cannot detect barrel movements.
  • Patented Recoil-Activated Memory Buffer: Records videos of before, during, and after your shot. If you shoot 25 targets, you'll get 25 videos without ever worrying about having to turn the camera ON/OFF.
  • No "intelligent" recording mechanisms, so the user must manually start/stop recordings with each shot.
  • Proudly Made in USA with military-grade aluminum for extreme durability.
  • Made in China with polycarbonate materials.


Watch a side-by-side comparison video of ShotKam and GoPro. 

Video Summary:

The biggest frustration of shotgun shooting is not knowing why you missed. You may hear "you missed in front of it," or "you missed behind it," but the reality is you have no idea. The ShotKam will show you exactly where your barrel was so you can learn why you missed. The average ShotKam user increases their score by 15% within the first month.

With this camera, you'll get a high-definition video of every shot. At the center of each video will be a crosshair to show exactly where you "aimed." Using the crosshair, you can study your move to the target and determine exactly why you missed or how you hit a target.

ShotKam has an internal accelerometer (detects forces) and gyroscope (detects movement), so it can intelligently detect barrel motion and the pull of gravity. This enables the ShotKam to start recording when it feels the action of your gun close, then save your videos only when it feels a recoil - the camera is completely self-editing.

The ShotKam is self-editing meaning that it will record and save each of your shots automatically when it detects the recoil of your gun. Once it saves your video, the ShotKam slows the playback speed to 1/3 to mimic how your brain perceives a moving target. This enhanced playback speed, along with its magnification, will show you exactly how you’re hitting each target. Each video is recorded in Full HD at 100 frames per second so you can pinpoint the exact movements of your muzzle.  

 

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Shipping and Warranty

30-day return policy

Learn about ShotKam's Money Back Guarantee. Get a full refund within 30 days of delivery. Understand conditions, exclusions, and how to contact support

Money Back Guarantee

Our Money Back Guarantee covers a full refund* in the event that you wish to return your ShotKam within 30 days of delivery. Please note that shipping related charges are non-refundable, but you will be refunded fully for the camera.

*Any shipments refused upon delivery and returned to sender will be charged a 15% restocking fee. Any lost or stolen items and items damaged due to reasons not covered under warranty cannot be accepted back for refund under our Money Back Guarantee.

NOTE: This guarantee only applies to orders placed on ShotKam’s webstore at shotkam.com.

You may contact us at Support@ShotKam.com if you wish to return your camera for a complete refund if not 100% satisfied.

Your Money-Back Guarantee is void if:

  • You have disassembled your unit (ex. front lens or rear lock ring is removed)
  • You have altered, repaired, or modified your unit

  • You have water-damaged your unit due to moisture, accidental submersion, exposure due to removal of the rear cap, or similar events.

  • You have damaged or destroyed your unit by accidents or similar events, or by any intentional, reckless, or negligent acts. 
  • You fail to return all additional parts and accessories included with your original purchase. 

  • Any items are lost or stolen.

To learn about our 2-year warranty on your camera, please see What is the warranty policy?

 

 

 

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Warranty policy

ShotKam's Warranty covers repairs and replacements for any issues. Find out what's covered and what's excluded. 

2-Year Warranty

While the ShotKam has a less-than 1% failure rate, your 2-Year Full Coverage Warranty covers all repairs and replacements in the event of a problem and begins at the date of your ShotKam's delivery. 

If you encounter any issues at all, you may contact us at Support@ShotKam.com for Repair Under Warranty instructions. 

Your 2-Year Full Coverage Warranty is void if: 

  • You have disassembled your unit (ex. front lens or rear lock ring is removed)
  • You have altered, repaired, or modified your unit

  • You have water-damaged your unit due to moisture, accidental submersion, exposure due to removal of the rear cap, or similar events. With the rear cap OFF, water can enter the USB port. Be sure to keep the rear cap on at all times while shooting. To purchase replacement rear caps, please click here: Replacing lost parts and accessories. 

  • You have damaged or destroyed your unit by accidents or similar events, or by any intentional, reckless, or negligent acts. 
  • You have damaged the USB charging port on your unit by accidents or similar events, or by any intentional, reckless, or negligent acts. 
  • You have damaged the control button on your unit by accidents or similar events, or by any intentional, reckless, or negligent acts. 

ShotKam, LLC Warranty & Return Policy:

Repairing or modifying: NEVER attempt to repair or modify the ShotKam Camera yourself. Disassembling a ShotKam will cause damage that is NOT covered under the warranty. The ShotKam does not contain any user-replaceable parts. ShotKam LLC ("Manufacturer") warrants to the original end user ("Purchaser") that for the 2 year ("Warranty Period"), the ShotKam camcorder (excluding any third party software) and accessories ("Product") will be free from defects in materials and workmanship when properly installed and used for its intended purpose and in its intended operating environment. 

This warranty does NOT apply to any Product that has been either: 

(a) Disassembled e.g. front lens or rear lock ring removed
(b) Altered, repaired or modified 

(c) Water-damaged due to moisture, accidental submersion, exposure due to removal of the rear cap, or similar events.

(c) Damaged or destroyed by accidents or similar events or by any intentional, reckless or negligent acts or omissions of any party, including damage to the USB charging port and control button. 

In the event of a defect, return the Product to the Manufacturer, but only after instructed to do so by Manufacturer. Purchaser shall ship and bear the cost of shipping the Product to Manufacturer and Manufacturer shall bear the cost of shipping the Product back to Purchaser after the completion of service under this limited warranty. Purchaser's exclusive remedy and Manufacturer's entire liability under this warranty will be for Manufacturer at its option to repair or replace the Product or refund purchase price less any rebates. Manufacturer does not warrant against loss of any data (including data stored on Product returned to Manufacturer for service), and assumes no liability for such loss. Purchaser assumes all liability and as such releases Manufacturer from any liability, for any accident, injury, damage, death, loss, illegal activity or any other claim that may occur resulting from or during use of the Product, whether or not such use is foreseeable by Manufacturer. 

ALL IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE ARE LIMITED TO THE DURATION OF THE APPLICABLE EXPRESS WARRANTY. ALL OTHER EXPRESS OR IMPLIED CONDITIONS, REPRESENTATIONS AND WARRANTIES, INCLUDING ANY IMPLIED WARRANTY OF NON-INFRINGEMENT, ARE DISCLAIMED. 

Some jurisdictions do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to Purchaser. This warranty gives Purchaser specific legal rights, and Purchaser may also have other rights which vary by jurisdiction. 
All third-party software provided with the Product is provided "As-is". Purchaser assumes the entire risk as to the quality, performance, accuracy and effect of such software, and should it prove defective, Purchaser, and not Manufacturer, assumes the entire cost of all necessary servicing or repair. 

TO THE EXTENT NOT PROHIBITED BY LAW, IN NO EVENT WILL MANUFACTURER BE LIABLE FOR ANY LOST DATA, REVENUE OR PROFIT, OR FOR SPECIAL, INDIRECT, CONSEQUENTIAL, INCIDENTAL OR PUNITIVE DAMAGES, HOWEVER CAUSED REGARDLESS OF THE THEORY OF LIABILITY, ARISING OUT OF OR RELATED TO THE USE OF OR INABILITY TO USE THE PRODUCT, EVEN IF MANUFACTURER HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. IN NO EVENT WILL MANUFACTURER'S LIABILITY EXCEED THE AMOUNT PAID BY PURCHASER FOR THE PRODUCT. 

The foregoing limitations will apply even if any warranty or remedy provided under this Agreement fails of its essential purpose. Some jurisdictions do no allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to Purchaser.

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Delivery time

Learn about ShotKam delivery times. Enjoy free FedEx 2-Day shipping in the U.S. and check expected delivery dates for international orders.

Delivery Time in USA

All ShotKam orders include free FedEx 2-Day Shipping in the U.S. (2 business days). Once you get to the Checkout, you will see the guaranteed delivery date for your shipping address. 

For any additional shipping questions for your ShotKam purchase, please contact us at Shipping@ShotKam.com. 

Delivery Time for International Orders 

Please visit one of our international online stores below for your location's expected delivery dates:

You will see the delivery date for your country directly on the website and at Checkout.

For more information, please refer to Where can I buy a ShotKam? If you have any additional shipping questions for your ShotKam purchase, please contact Shipping@ShotKam.com. 

 

 

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Where we ship

Buy ShotKam online from our websites. Learn about shipping, import taxes, and which website to use for your country. Not sold in stores.

How to Order

We exclusively sell through our online websites, there are no physical stores. You can buy a ShotKam from any of our 5 international online stores: 

We've created these websites to improve accessibility for all of our customers, both domestic and international. All international online stores already include all import taxes (GST, HST, VAT), then shipping is calculated at Checkout depending on your country. The ShotKam is assembled, packaged, and fulfilled from our location in Florida, USA and shipped all over the world. (We ship using our international business numbers and tax ID's.) Please read on to determine which ShotKam website is best for completing your purchase. 

No shipping available: Brazil, China, Egypt, Lebanon, Mexico, Pakistan, Russia, Iran, Iraq, Saudi Arabia, Sierra Leone, Turkey, Jamaica, United Arab Emirates, or Ukraine. We cannot ship to those countries, so your order would need to be shipped to a different country instead.

Which website should I order from? 

Below is a list of the top countries that we ship to and their corresponding ShotKam online shops. Our Canadian, Australian, European, and UK websites all already include all import taxes, so there will be no additional charges for those websites. The USA website is the only online store that does not include international taxes. Unless specified in the list below with an asterisk (*), all import duties and taxes are included.

Our preferred shipping company is FedEx and it typically takes 2 business days to deliver within the USA, then 2-5 days for all other countries:

*Import tax is not included: This means that your country requires the recipient (you) to pay VAT. You must order from our USA website which does not include international import taxes. FedEx will then contact you directly (by phone and email) to collect payment for VAT. Once you have paid FedEx, then the package will be released for delivery.

 

How much VAT will I be charged? Click here to find international tax rates. Note: This only applies for countries with an asterisk (*) in the list above.

 

 

 

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