If you're experiencing issues with the battery life of your ShotKam, follow these steps to diagnose and resolve the problem:
Step 1: At-Home Battery Test
Start by performing our at-home battery test to determine the condition of your ShotKam battery:
- Charge ShotKam: Charge for at least 3 hours or overnight.
- Disable Sleep Mode:
- Connect to ShotKam's WiFi in the app.
- Open app, tap Settings (gear), choose “Wake-Up Sensitivity.”
- Select “Sleep Disabled" and save settings.
- Turn Off ShotKam: Close app, turn ShotKam OFF.
- Turn On and Test:
- Turn ShotKam ON (1 green LED).
- Time how long it lasts.
- Test in a cool area; camera heat is normal in test mode.
- Restore Setting: Before range, set “Wake-up Sensitivity” back to Normal.
If your battery meets the following criteria, it's in excellent condition and doesn't require replacement. If you notice reduced battery life during field use, cold temperatures might be a factor (refer to our article here). Remember to charge the camera overnight before use.
- Gen 3: A battery lasting 45+ minutes indicates good condition.
- Gen 4: A battery lasting 90+ minutes indicates good condition.
Step 2: Requesting Battery Replacement (if Battery Test Fails)
For a failed battery test, email us at firstname.lastname@example.org to request a Return Authorization Form. Include your battery test results and order number in the email.
Battery Replacement Process:
Depending on your ShotKam model, you may be able to replace the battery yourself or have it done at our facility.
- Gen 3: Use our Gen 3 Battery Replacement Kit. Email us your test results to receive the purchasing link and a video tutorial for the replacement process.
- Gen 4: As our latest model, ShotKam Gen 4 batteries are projected to last until 2025 or beyond. Battery replacement kits are not available as of now. Purchase fresh batteries when needed.
Battery Kit Pricing: The cost of the Battery Replacement Kit varies by country and includes free shipping along with any applicable import taxes:
- USA: $39
- Canada: C$79
- United Kingdom: £49
- Europe: €49
- Australia and New Zealand: A$89
Battery Replacement Frequency: Like most lithium-ion batteries, the typical lifespan of a ShotKam battery is 3-5 years.
If you have any further questions or need assistance, don't hesitate to reach out to our support team. Your satisfaction and ShotKam's performance are our top priorities.