Find solutions to common ShotKam issues in our Troubleshooting section. Access detailed guides and tips to resolve problems with your ShotKam camera, including connectivity, video quality, and software updates. Get your ShotKam back to optimal performance.
Learn why your ShotKam WiFi network shows "No Internet Connection" or "Unsecured Network" and how to stay connected. Ensure stable connection to the ShotKam App for seamless adjustments and downloads.
"No Internet Connection" is Normal
If app is disconnecting when you tap on "Watch Videos," then click here.
It is normal to see "No Internet Connection" or "Unsecured Network" under the ShotKam WiFi network on your device's settings. This message appears because the ShotKam's WiFi network is only for transferring videos, not for browsing the internet.
The ShotKam WiFi network allows you to connect to the ShotKam App, adjust the settings on your camera, and download videos. Once you have selected the ShotKam's WiFi Network on your device, the message will change from "Unsecured Network" to "No Internet Connection." Simply return to the ShotKam App and your device is now connected to the ShotKam.
Learn how to identify the ShotKam Gen 2, compatible app and mobile devices, and how to upgrade to a newer model.
ShotKam Gen 2 Overview
The 2nd Generation ShotKam has an accessible SD card slot and a yellow metal lock ring at the back of the camera. If you have the 2nd Generation, then it requires the ShotKam 2016 (ShotKamPro) mobile app which is compatible with Android mobile devices.
The 2nd Gen ShotKam is exclusively compatible with ShotKamPro, not the new "ShotKam" app for the 3rd Generation. The ShotKamPro can only be downloaded to Android devices from the Google Play Store.
Why is the 2nd Gen app not available for iOS devices?
Apple updated their app requirements from 32-bit to 64-bit apps, but the processor in the 2nd Gen ShotKam cannot support that bit-rate. The 2nd Gen processor can only handle 32-bit data. Android did not “force” these changes, so that is why the ShotKamPro app is still in the Google Play Store.
If you have an iPhone or iPad that already has the app installed, then please continue to use that device with ShotKamPro. If not, then we would recommend using an Android device to align the reticle and a computer to watch all the videos. Check out our special Trade-in program to learn more about upgrading to the latest model.
Learn how to connect the ShotKam to your Google Pixel phone, watch videos, and troubleshoot any common issues.
Google Pixel
If you have a Google Pixel device, please follow these steps to connect to the ShotKam's WiFi and open the app:
Confirm you have the latest version of Android OS (9 Pie or later) installed on your device.
Turn the ShotKam on into WiFi Mode (click and hold the control button for 3 to 7 seconds), and open your device's settings.
Select the ShotKam's Wi-Fi network under your device's Wi-Fi setting and allow it to connect. It will say "No internet."
Swipe down from the top of your device's screen to expose any notifications. A notification will then alert you that the ShotKam network has no internet access and ask if you want to stay connected. Please check the box next to "Don't ask again for this network" and select "Yes:"
You will now be able to successfully connect to the ShotKam mobile app (version 1.6 on Google Play Store).
If you are still unable to connect to the ShotKam's WiFi, please try turning Cellular Data OFF: instructions here.
Saved Videos Not Appearing
If you have a Google Pixel device and you cannot find your videos after selecting the "Download and Save to Device", then please ensure you have the correct permissions allowed. To do so:
Open the Settings app
Scroll down to the ShotKam app, then open App Permissions
Tap on the option called Files and Media, then select "All Files and Location"
Tap on the Location option, then select "Only while app is in use"
Now reconnect to the ShotKam app, open your videos, then select one or two shots to "Download and Save to Device." To locate the saved video on your phone, exit the ShotKam app, open the Photos app, open the Library, then the Downloads.
If you have any other issues with the ShotKam and your Google Pixel 3 device, please contact us at Support@Shotkam.com.
To replace your ShotKam battery, follow this step-by-step guide for a quick and safe installation. Be sure to watch the video first, then carefully review each step—especially Step 7.
Tools Needed:
The tool provided with your Gen 4 Battery Kit
Step 1: Unscrew the Back Colored Ring
Using the provided tool, unscrew the colored ring located at the back of your camera. This is the first step to accessing the battery compartment.
Step 2: Remove the Front Metal Cap
With the colored ring removed, carefully unscrew the metal front cap. Place the cap in a safe location, and avoid tilting the camera to prevent any internal components from shifting.
Step 3: Slide Out the Internal Components
Gently slide the internal electronics out of the metal tube. Take care during this step to avoid damaging any internal parts.
Step 4: Find the Battery
Inside the camera, you’ll find the battery, which is blue and wrapped with a black ribbon. This ribbon serves as a pull tab to help you remove the battery easily.
Step 5: Remove the Battery
Using the black ribbon, slowly and gently pull the battery out to avoid stressing the battery wire or connector. If the battery is difficult to remove due to swelling, watch the below tutorial for tips on using tweezers safely ▶️:
Step 6: Unplug the Battery
With the battery partially removed, gently lift the gold prongs to disconnect it from the connector. Once disconnected, you can safely dispose of the old battery.
Step 7: Connect the New Battery
Align the new battery to the connector, ensuring the black wire on the battery is closest to the outside of the ShotKam, the red wire is closest to the inside, and the white wire is in the middle. Press down gently to connect the battery securely. Important: The red wire must always be closest to the internals of the camera.
⚠️ Double-Check the Connection: Once the new battery is plugged in, make sure the plug is fully pressed down and flush with the connector. It should sit flat and even, not at an angle or loosely connected. This is a common reason the camera may not power on or might turn off unexpectedly during use.
Step 8: Reassemble Components
Before sliding the internal electronics back into the tube, make sure the USB port is facing upward. This ensures the circuit board (PCB) is correctly oriented. Important: Inserting the electronics upside down can cause WiFi activation issues (yellow-yellow LED).
Once aligned, gently slide the electronics into the metal tube. Screw the front metal cap back on, then reattach the colored ring to the back of the camera.
After reassembly, turn the ShotKam on to confirm it powers up and charges correctly. You’ve now successfully replaced the battery in your Gen 4 ShotKam!
If you see a red battery icon in the app 🪫, this article explains what it means and which ShotKam models support the in-app battery indicator.
Units Without an In-App Battery Indicator
The following ShotKam models do not support the in-app battery indicator:
Gen 3 units
Gen 4 units with yellow metal rings at the back
Check your model here. For these models, the app will always show one red bar. This is not a sign of an empty battery, but simply indicates that the unit lacks the hardware to display battery levels.
Checking Your Battery Level
If your ShotKam lacks an in-app indicator, use these methods to check the battery:
LED Flashing Red: When the battery is low, the LED will flash red to signal it’s time to recharge.
Compatibility of the In-App Battery Indicator
The in-app battery indicator is only available on Gen 4 units with green, red, blue, or purple metal rings. It is a hardware feature and cannot be added to earlier models or units with yellow rings.
External Battery Pack Option
For extended use, you can connect your ShotKam to an external battery pack to recharge on the go.
Store your ShotKam in temperatures between 32º and 95ºF (0º and 35º C). Be sure to recharge your ShotKam every 2 to 3 months for optimal battery health.
Discover the battery life and replacement guide for your ShotKam. Learn how long the battery lasts, tips to extend its life, and how to replace it. Stay informed with our detailed guide.
Troubleshoot Battery Issues
If you're experiencing issues with the battery life of your ShotKam, follow these steps to diagnose and resolve the problem:
Step 1: At-Home Battery Test
Start by performing our at-home battery test to determine the condition of your ShotKam battery:
Charge ShotKam: Charge for at least 3 hours or overnight.
Disable Sleep Mode:
Connect to ShotKam's WiFi in the app.
Open app, tap Settings (gear), choose “Wake-Up Sensitivity.”
Select “Sleep Disabled" and save settings.
Turn Off ShotKam: Close app, turn ShotKam OFF.
Turn On and Test:
Turn ShotKam ON (1 green LED).
Time how long it lasts.
Test in a cool area; camera heat is normal in test mode.
Restore Setting: Before range, set “Wake-up Sensitivity” back to Normal.
If your battery meets the following criteria, it's in excellent condition and doesn't require replacement:
Gen 3: Lasts 45+ minutes during the battery test.
Gen 4 Mini: Lasts 45+ minutes during the battery test.
Gen 4: Lasts 90+ minutes during the battery test.
If you notice reduced battery life during use, cold temperatures might be a factor (refer to our article here). Remember to charge the camera overnight before using.
Step 2: Requesting Battery Replacement (if Battery Test Fails)
For a failed battery test, email us at support@shotkam.com to request a Return Authorization Form. Include your battery test results and order number in the email.
Battery Replacement Process
You can replace the battery yourself or have it done at our facility.
WeTransfer is a simple, safe, and free way to send your ShotKam video files to us. Follow the steps below to send us your videos using WeTransfer.
Using WeTransfer for ShotKam Videos
Plug the ShotKam into your computer with the provided USB cable to access your ShotKam videos.
Go to WeTransfer.com and click "I just want to send files".
Once on the page, click "Add your files" (blue plus sign) and it will open Finder (on Mac) or File Explorer (Windows).
Locate the SHOTKAM device in the left hand column.
Please select the video(s) you would like to send.
If you clicked the WeTransfer link above then the "Email to" section will be complete with the correct email address. If not, please type in the "Email to" section support@shotkam.com.
Please enter your personal email in the "Your Email" section.
Hit "Transfer" and wait until the files have successfully sent.
Learn how to update the internal clock on your ShotKam for accurate date and time settings. This guide provides step-by-step instructions to ensure your camera's timestamps are correct.
Fix Date and Time
The Gen 3, Gen 4, and Gen 4 Mini have an internal Real-Time Clock that syncs up with the time in your current location. If you are noticing the date and time stamps on your ShotKam videos are incorrect, please do the following:
Visit the Google Play Store or Apple App Store on your device, and be sure to install the latest update for the ShotKam mobile app.
Turn your camera into WiFi Mode, then open the ShotKam app (steps here).
Record a test video within the app by selecting "Test Recording," then tapping on the red Record icon to start and end the recording. 🎥
Open the dated folder, then confirm that the test video's date and time are now correct. ▶️
Videos from here on out will have the current date. Videos prior to this will not have a corrected date. If your ShotKam Camera continues to revert back to the date 01-01-20 after updating the internal clock, please contact us at support@shotkam.com
Note: The 2nd Generation does not have a Real-Time Clock and the date and time stamps are not adjustable (see What ShotKam model do I have?).
Learn how to replace the rubber mounting bracket pad on your ShotKam. Follow these step-by-step instructions to ensure a secure fit on your barrel.
How to Replace the ShotKam's Rubber Pad
Important: The rubber pads are designed to suction onto the barrel, so they can grip onto the barrel and come loose if you slide the ShotKam on. Please fully open the bracket, then attach the ShotKam to your barrel from under the barrel without sliding it on.
In the carrying case that came with your ShotKam, you should see a Spare Parts bag with extra rubber pad. If you would like to purchase more rubber pads, please shop below.
If you are not 100% satisfied with your ShotKam within 30-days of delivery, then feel free to emailSupport@shotkam.com for a return authorization. Please include the following in your email:
Your order number.
Reason for refund and how we can improve.
We will email you back within 1 business day with a Return Authorization Form and the address for our Refund Center in Florida, USA.
If your ShotKam needs to be sent in for repair, please contact us by email at Support@shotkam.com and our support representatives will be happy to assist.
Message us with the following information:
Your order number. If you cannot find your order number, then send us the name and email that was originally used for your purchase.
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ShotKam USA Barrel Pad
ShotKam UK Barrel Pad
ShotKam EU Barrel Pad
ShotKam CA Barrel Pad
ShotKam AU Barrel Pad