All ShotKam orders placed on ShotKam Europe are shipped from our headquarters in Florida, USA. However, duties and VAT taxes are prepaid (included in your order price), so you will not be charged any additional fees.
⚠️ Note: Taxes and duties are only prepaid when ordering from our Europe, Australia, Canada, or UK websites. If you place your order on the ShotKam USA website, import taxes and duties are not included. FedEx will contact you directly for payment upon delivery.
FedEx Inquiries for Shipments to Europe
For orders to Europe, FedEx may contact you to request additional information in order to clear your package through customs. This is a normal part of the import process and does not mean there is a problem with your shipment.
Below are the most common requests you may receive:
1. HS/HTC Codes
You may be asked for HS Codes (Harmonized System Codes), also known as HTC codes. These are international product classification numbers used for customs clearance.
Please copy the correct number from the chart below and include the short description for FedEx:
Country |
HS Code |
Product Description |
Austria, Belgium, Bulgaria, Cyprus, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Spain, Sweden |
8525.89.00.00 (or 8525.89.00.00.0 for Germany) |
Digital camera for still pictures under 30 minutes. Made of aluminum in USA for personal use. |
Iceland, Norway |
8525.89.00 |
Digital camera for still pictures under 30 minutes. Made of aluminum in USA for personal use. |
Switzerland |
8525.89.00.000 |
Digital camera for still pictures under 30 minutes. Made of aluminum in USA for personal use. |
2. Air Waybill (AWB) / Tracking Number
FedEx may request your Air Waybill (AWB) number, which is simply your tracking number.
You can find your tracking number in your shipping confirmation email from us.
You can also track your order directly on the FedEx website.
3. Tax ID Number
FedEx may ask for your Tax Identification Number in order to release your package. This is required because you are the Importer of Record in your country.
Individuals: Provide your national ID number or passport number.
Businesses: Provide your company’s VAT, EORI, or tax registration number.
If you do not have a local ID number, you can provide another valid identifier such as your passport or a VAT number issued in another EU country.
Important: If you placed your order on our European website, then all import taxes and duties are already included in your order total. You will not be charged additional taxes. FedEx only requires your Tax ID to complete customs clearance.
4. FedEx Contact Information
If FedEx needs more details, they will usually reach out to you directly by phone or email. For your convenience, here are the FedEx customer service numbers in some European countries:
France: +33 820 123 800
Germany: +49 1806 111 800
Spain: +34 902 100 871
Italy: +39 199 151 119
Netherlands: +31 88 250 46 00
United Kingdom: 03456 07 08 09
(For other countries, please see the FedEx Directory of International Phone Numbers.)
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