Not loading past 0% or loading slowly

Learn how to resolve slow downloads or 0% loading app issues with your ShotKam Gen 3. Follow these steps for troubleshooting and other solutions.

Fix 0% Loading or Slow Download Issues in the ShotKam App

1. Check that your ShotKam is fully charged (at least 3 hours or overnight).
2. Ensure the LED lights on your ShotKam are correct in WiFi Mode: green + yellow LEDs together.
3. Confirm your mobile device is compatible. Review compatible devices here.
4. Confirm you have the latest ShotKam App update installed for Apple and Android devices. Open the App Store or Google Play Store, search for the app, then install any updates available.
   
   
5. Check the app permissions: Follow steps in this article here.

Restart Your Mobile Device

• iPhone Reboot Instructions: Click here.
• iPad Reboot Instructions: Click here.
• For Android Phones and Tablets: Turn your device OFF completely. Leave OFF for 10 seconds, then turn back on. If issue persists, turn Cellular Data OFF (Airplane mode), then connect to ShotKam WiFi and operate the mobile app as normal.

If your device is compatible and you have the latest app installed, please try a different compatible mobile device to see if the same issue persists.

Turn Off Cellular Data (If Needed)

In rare cases, cellular data can interfere with app performance. Try:

• Turning Cellular Data OFF

• Or switching to Airplane Mode

• Then manually connecting to ShotKam WiFi

Check for Security System / MDM (Most Common Cause)

If you:

• Have the latest app

• Are using a compatible device

• Still see a black screen during calibration

The issue is typically caused by a Mobile Device Management (MDM) or security system installed on your device (common on work phones, corporate devices, school devices, etc.).

Security systems can:

• Block live streaming (causing black screen)

• Prevent calibration view

• Restrict full app functionality

Solution:

• Temporarily disable the security system, OR

• Use a different compatible personal mobile device for calibration.

Note: Videos can still download with a security system installed, but live view will not function.

If You Replaced the Battery

If you have previously performed a battery replacement, then you may have re-assembled the Printed Circuit Board upside-down. Follow the tutorial video here.

Still Need Help?

If the issue persists, please contact Support@ShotKam.com with:

• Your mobile device model and OS version
  (Example: iPhone 13, iOS 17.2)

• Confirmation that the app is updated

• Results of testing on a second device (if available)

We’re happy to help you get back to capturing your shots.

If the slow download occurs on a different mobile device:

1. Perform a Factory Reset on your ShotKam: Click here for Factory Reset Instructions. 
2. Connect to the ShotKam mobile app, then click on “Test Recording.” 
3. Tap on the red button to start a recording, then tap the red button to stop after 3 seconds. 
4. Go back to the mobile app dashboard, and click on Watch Videos. Check if this 3 second video plays quickly.

If you are experiencing 0% Downloading on the following iPhone devices: 

• iPhone 13
• iPhone 14

This is a known issue with iPhone firmware. A factory reset of the phone will resolve this as the issue is with a bug in the device firmware, not related to the ShotKam App itself. We have worked with Apple to ensure the steps below fully resolve the video playback issues.

By following these steps, no data or information will be lost; your phone will be fully restored as normal with all photos, videos, and other files. Please perform the following: 

1. How to back-up all existing data
2. How to factory reset the iPhone
3. How to restore all information back onto the iPhone

An Apple Genius (Apple representative) can also assist you with this process. Contact an Apple Genius near you.