Not loading past 0% or loading slowly

Learn how to resolve slow downloads or 0% loading app issues with your ShotKam Gen 3. Follow these steps for troubleshooting and other solutions.

Fix 0% Loading or Slow Download Issues in the ShotKam App

1. Check that your ShotKam is fully charged (at least 3 hours or overnight). 
2. Ensure the LED lights on your ShotKam are correct in WiFi Mode: green + yellow LEDs together. 
3. Confirm your mobile device is compatible. Review compatible devices here.
4. Confirm you have the latest ShotKam App update installed for Apple and Android devices. Open the App Store or Google Play Store, search for the app, then install any updates available.
   
   
5. Check the app permissions: Follow steps in this article here.
6. Reboot your mobile device: 
   • iPhone Reboot Instructions: Click here. 
   • iPad Reboot Instructions: Click here. 
   • For Android Phones and Tablets: Turn your device OFF completely. Leave OFF for ten seconds, then turn back on. 
7. If your device is compatible and you have the latest app installed, please try a different compatible mobile device to see if the same issue persists. 

If the slow download occurs on a different mobile device:

1. Perform a Factory Reset on your ShotKam: Click here for Factory Reset Instructions. 
2. Connect to the ShotKam mobile app, then click on “Test Recording.” 
3. Tap on the red button to start a recording, then tap the red button to stop after 3 seconds. 
4. Go back to the mobile app dashboard, and click on Watch Videos. Check if this 3 second video plays quickly.

If you are experiencing 0% Downloading on the following iPhone devices: 

• iPhone 14
• iPhone 14 Plus
• iPhone 14 Pro
• iPhone 14 Pro Max 

This is a known issue with iPhone 14 firmware. A factory reset of the phone will resolve this as the issue is with a bug in the device firmware, not related to the ShotKam App itself. We have worked with Apple to ensure the steps below fully resolve the video playback issues.

By following these steps, no data or information will be lost; your phone will be fully restored as normal with all photos, videos, and other files. Please perform the following: 

1. How to back-up all existing data
2. How to factory reset the iPhone
3. How to restore all information back onto the iPhone

An Apple Genius (Apple representative) can also assist you with this process. Contact an Apple Genius near you.