Follow these troubleshooting steps to ensure your ShotKam Gen 3 WiFi network is appearing on your mobile device. Resolve connection issues so you can easily use the ShotKam app.
Fix ShotKam WiFi Network Not Appearing
- Check that your ShotKam is fully charged (at least 3 hours or overnight).
- Ensure the LED lights on your ShotKam are correct in WiFi Mode: green + yellow LEDs together.
- Confirm your mobile device is compatible. Review compatible devices here.
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Confirm you have the latest ShotKam App update installed for Apple and Android devices. Open the App Store or Google Play Store, search for the app, then install any updates available.
- Check the app permissions: Follow steps in this article here.
- Reboot your mobile device:
- iPhone Reboot Instructions: Click here.
- iPad Reboot Instructions: Click here.
- For Android Phones and Tablets: Turn your device OFF completely. Leave OFF for ten seconds, then turn back on.
- If your device is compatible and you have the latest app installed, please try a different compatible mobile device to see if the same issue persists.
If you are unable to see the ShotKam's WiFi network on a different device, we would like to check the WiFi configuration on your ShotKam. Please remove the twist-off cap and take a picture of the back face of your ShotKam (with USB port visible). Email this picture to support@shotkam.com for further troubleshooting.
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