Saving videos shows "Error" message

Resolve issues exporting videos from ShotKam Gen 3 to your mobile device. Our instructions cover app permissions, factory reset steps, and compatibility checks to ensure smooth video transfers.

Fix Error Messages When Exporting Videos to Your Device

For iPhone

1. Open the Settings icon on your phone (gear icon)
2. Scroll down to your list of installed apps, then tap on the ShotKam App
3. Ensure that the app has all permissions toggled ON, then access to "All Photos". 
   Example on iPhone: 
   
   

If all app permissions are correct, try connecting your ShotKam to a different compatible mobile device (review Compatible Devices). 

Still seeing an error message? 

Please perform a Factory Reset on your ShotKam to restore the default WiFi settings: Factory Reset Instructions Here.