Saving videos shows "Error" message

Resolve issues exporting videos from ShotKam Gen 3 to your mobile device. Our instructions cover app permissions, factory reset steps, and compatibility checks to ensure smooth video transfers.

Fix Error Messages When Exporting Videos to Your Device

For iPhone

1. Perform a force restart on your Apple device. This is different from turning your device off and on:
   • Instructions for iPhone
   • Instructions for iPad 

If the force restart did not resolve the issue, check your app permissions: 

1. Open the Settings icon on your device (gear icon)
2. Scroll to the bottom and locate the Apps then locate the ShotKam app
3. Ensure that the app has all permissions toggled ON, then access to "All Photos". 
   Example on iPhone: 
   
   

If all app permissions are correct, try connecting your ShotKam to a different compatible mobile device (review Compatible Devices). 

Still seeing an error message? 

Please perform a Factory Reset on your ShotKam to restore the default WiFi settings: Factory Reset Instructions Here.