Troubleshoot ShotKam app crashes during video playback. Learn to resolve compatibility issues, update software, and set permissions for smooth operation.
Fix ShotKam App Crashing When Playing Videos
- Fully charge your ShotKam for at least 3 hours or overnight.
- Make sure the ShotKam displays green and yellow LEDs together when in WiFi Mode.
- Confirm that your mobile device is compatible with ShotKam. You can read the list of compatible devices here.
- Make sure you have the latest version of the ShotKam mobile app. Visit the App Store or Google Play Store, search for the "ShotKam" app, and install any necessary updates.
- Confirm the app permissions on your device: Instructions here.
- Restart or reboot your phone or tablet:
- iPhone: Instructions here.
- iPad: Instructions here.
- Android: Turn OFF your device and leave it OFF for 10 seconds.
- Try using a different mobile device to see if you experience the same issue.
If the ShotKam app is still crashing, email a video that shows both your device screen and the ShotKam LEDs to support@shotkam.com. Use a different mobile device to take the video if needed.
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