App crashing while watching videos

Troubleshoot ShotKam app crashes during video playback. Learn to resolve compatibility issues, update software, and set permissions for smooth operation.

Fix ShotKam App Crashing When Playing Videos

1. Fully charge your ShotKam for at least 3 hours or overnight. 
2. Make sure the ShotKam displays green and yellow LEDs together when in WiFi Mode. 
3. Confirm that your mobile device is compatible with ShotKam. You can read the list of compatible devices here. 
4. Make sure you have the latest version of the ShotKam mobile app. Visit the App Store or Google Play Store, search for the "ShotKam" app, and install any necessary updates. 
5. Confirm the app permissions on your device: Instructions here. 
6. Restart or reboot your phone or tablet: 
   • iPhone: Instructions here. 
   • iPad: Instructions here. 
   • Android: Turn OFF your device and leave it OFF for 10 seconds. 
7. Try using a different mobile device to see if you experience the same issue. 

If the ShotKam app is still crashing, email a video that shows both your device screen and the ShotKam LEDs to support@shotkam.com. Use a different mobile device to take the video if needed.