WiFi network not appearing or coming up

Resolve issues with ShotKam WiFi network not appearing. Follow these troubleshooting steps to check compatibility, update the app, and verify settings.

Troubleshooting Steps for ShotKam WiFi Issues 

1. Check that your ShotKam is fully charged (at least 3 hours or overnight). 
2. Ensure the LED lights on your ShotKam are correct in WiFi Mode: green + yellow LEDs together. 
3. Confirm your mobile device is compatible. Review compatible devices here.
4. Confirm you have the latest ShotKam App update installed for Apple and Android devices. Open the App Store or Google Play Store, search for the app, then install any updates available.
   
   
5. Check the app permissions: Follow steps in this article here.
6. Reboot your mobile device: 
   • iPhone Reboot Instructions: Click here. 
   • iPad Reboot Instructions: Click here. 
   • For Android Phones and Tablets: Turn your device OFF completely. Leave OFF for ten seconds, then turn back on. 
7. If your device is compatible and you have the latest app installed, please try a different compatible mobile device to see if the same issue persists. 

Important: Check that your ShotKam's WiFi network was not renamed. The ShotKam's WiFi should be named "ShotKam." 

If you are only able to see the ShotKam's WiFi network on a different device, your device may not be compatible. Please review our list of compatible devices.