WiFi disconnects when downloading videos to my device

Learn to troubleshoot WiFi disconnection issues when downloading videos with ShotKam. Follow our guide to resolve connectivity problems and ensure smooth downloads.

Steps to Resolve WiFi Disconnection Issues 

1. Check that your ShotKam is fully charged (at least 3 hours or overnight).
2. Ensure the LED lights on your ShotKam are correct in WiFi Mode: green + yellow LEDs together.
3. Confirm your mobile device is compatible. Review compatible devices here.
4. Confirm you have the latest ShotKam App update installed for Apple and Android devices. Open the App Store or Google Play Store, search for the app, then install any updates available.
   
   
5. Check the app permissions: Follow steps in this article here.

Restart Your Mobile Device

• iPhone Reboot Instructions: Click here.
• iPad Reboot Instructions: Click here.
• For Android Phones and Tablets: Turn your device OFF completely. Leave OFF for 10 seconds, then turn back on. If issue persists, turn Cellular Data OFF (Airplane mode), then connect to ShotKam WiFi and operate the mobile app as normal.

If your device is compatible and you have the latest app installed, please try a different compatible mobile device to see if the same issue persists.

Turn Off Cellular Data (If Needed)

In rare cases, cellular data can interfere with app performance. Try:

• Turning Cellular Data OFF

• Or switching to Airplane Mode

• Then manually connecting to ShotKam WiFi

Check for Security System / MDM (Most Common Cause)

If you:

• Have the latest app

• Are using a compatible device

• Still see a black screen during calibration

The issue is typically caused by a Mobile Device Management (MDM) or security system installed on your device (common on work phones, corporate devices, school devices, etc.).

Security systems can:

• Block live streaming (causing black screen)

• Prevent calibration view

• Restrict full app functionality

Solution:

• Temporarily disable the security system, OR

• Use a different compatible personal mobile device for calibration.

Note: Videos can still download with a security system installed, but live view will not function.

If You Replaced the Battery

If you have previously performed a battery replacement, then you may have re-assembled the Printed Circuit Board upside-down. Follow the tutorial video here.

Still Need Help?

If the issue persists, please contact Support@ShotKam.com with:

• Your mobile device model and OS version
  (Example: iPhone 13, iOS 17.2)

• Confirmation that the app is updated

• Results of testing on a second device (if available)

We’re happy to help you get back to capturing your shots.

If the WiFi is still disconnecting, check the length of your ShotKam videos. Footage that exceeds 5 minutes will be too long to download on a mobile device. Please use a computer to watch these videos (instructions here).