Learn to troubleshoot WiFi disconnection issues when downloading videos with ShotKam. Follow our guide to resolve connectivity problems and ensure smooth downloads.
Steps to Resolve WiFi Disconnection Issues
- Check that your ShotKam is fully charged (at least 3 hours or overnight).
- Ensure the LED lights on your ShotKam are correct in WiFi Mode: green + yellow LEDs together.
- Confirm your mobile device is compatible. Review compatible devices here.
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Confirm you have the latest ShotKam App update installed for Apple and Android devices. Open the App Store or Google Play Store, search for the app, then install any updates available.
- Check the app permissions: Follow steps in this article here.
- Reboot your mobile device:
- iPhone Reboot Instructions: Click here.
- iPad Reboot Instructions: Click here.
- For Android Phones and Tablets: Turn your device OFF completely. Leave OFF for ten seconds, then turn back on.
- If your device is compatible and you have the latest app installed, please try a different compatible mobile device to see if the same issue persists.
If the WiFi is still disconnecting, check the length of your ShotKam videos. Footage that exceeds 5 minutes will be too long to download on a mobile device. Please use a computer to watch these videos (instructions here).
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