Computer not recognizing ShotKam

If the ShotKam is not appearing on your Mac or Windows computer, please follow these steps. 

1. Check your ShotKam

When plugged into your computer, is the red LED light flashing on the back of your ShotKam? If not, perform a reboot:

• Rebooting the Gen 4 or Gen 4 Mini
• Rebooting the Gen 3

2. Check for the ShotKam Drive

Your ShotKam may appear under a different name on your computer: 

• Mac: Open Finder and look under Locations for ShotKam or Untitled. 
• Windows: Open File Explorer and look for ShotKam or USB Drive. 

If you see one of these drives, your ShotKam is connected. Click the drive to access your videos. 

3. Check the USB Connection

If your ShotKam is still not appearing: 

1. Disconnect and reconnect the USB cable. 
2. Use a different USB port on your computer. 
3. Use a different USB cable to connect the ShotKam. 
4. Try a different computer. This will clarify whether the issue is with the ShotKam or specific to your computer. If the ShotKam appears on a different computer, then safely eject it.* 

Using a Mac with USB-C Ports? 

You can connect your ShotKam directly to your Mac using a USB-C to USB-C cable. Learn more about connecting your ShotKam to a Mac with USB-C ports here. 

Still Not Recognized? 

Please email us directly at Support@ShotKam.com if your ShotKam is still not appearing on your computer. 

Related articles: 

• How to play videos on Windows PC
• How to play videos on Mac