If app is disconnecting when you tap on "Watch Videos," then click here.

It is normal to see "No Internet Connection" or "Unsecured Network" under the ShotKam WiFi network on your device's settings. This message appears because the ShotKam's WiFi network is only for transferring videos, not for browsing the internet. 

The ShotKam WiFi network allows you to connect to the ShotKam App, adjust the settings on your camera, and download videos. Once you have selected the ShotKam's WiFi Network on your device, the message will change from "Unsecured Network" to "No Internet Connection." Simply return to the ShotKam App and your device is now connected to the ShotKam.

Android Devices:	Apple iOS Devices:

If you are having trouble with the ShotKam mobile app, find troubleshooting steps depending on your ShotKam model here: 

• Gen 4 and Gen 4 Mini WiFi and App Troubleshooting
• Gen 3 WiFi and App Troubleshooting

Not sure which model you have? Check here.

Learn how to identify the ShotKam Gen 2, compatible app and mobile devices, and how to upgrade to a newer model. 

ShotKam Gen 2 Overview

The 2nd Generation ShotKam has an accessible SD card slot and a yellow metal lock ring at the back of the camera. If you have the 2nd Generation, then it requires the ShotKam 2016 (ShotKamPro) mobile app which is compatible with Android mobile devices.

The 2nd Gen ShotKam is exclusively compatible with ShotKamPro, not the new "ShotKam" app for the 3rd Generation. The ShotKamPro can only be downloaded to Android devices from the Google Play Store.

Why is the 2nd Gen app not available for iOS devices?

Apple updated their app requirements from 32-bit to 64-bit apps, but the processor in the 2nd Gen ShotKam cannot support that bit-rate. The 2nd Gen processor can only handle 32-bit data. Android did not “force” these changes, so that is why the ShotKamPro app is still in the Google Play Store.

If you have an iPhone or iPad that already has the app installed, then please continue to use that device with ShotKamPro. If not, then we would recommend using an Android device to align the reticle and a computer to watch all the videos. Check out our special Trade-in program to learn more about upgrading to the latest model.

Learn how to connect the ShotKam to your Google Pixel phone, watch videos, and troubleshoot any common issues. 

Google Pixel 

If you have a Google Pixel device, please follow these steps to connect to the ShotKam's WiFi and open the app:

1. Confirm you have the latest version of Android OS (9 Pie or later) installed on your device. 
2. Turn the ShotKam on into WiFi Mode (click and hold the control button for 3 to 7 seconds), and open your device's settings. 
3. Select the ShotKam's Wi-Fi network under your device's Wi-Fi setting and allow it to connect. It will say "No internet."
4. Swipe down from the top of your device's screen to expose any notifications. A notification will then alert you that the ShotKam network has no internet access and ask if you want to stay connected. Please check the box next to "Don't ask again for this network" and select "Yes:" 
   
   
   
   
5. You will now be able to successfully connect to the ShotKam mobile app (version 1.6 on Google Play Store). 
6. If you are still unable to connect to the ShotKam's WiFi, please try turning Cellular Data OFF: instructions here. 

Saved Videos Not Appearing

If you have a Google Pixel device and you cannot find your videos after selecting the "Download and Save to Device", then please ensure you have the correct permissions allowed. To do so:

1. Open the Settings app
2. Scroll down to the ShotKam app, then open App Permissions
3. Tap on the option called Files and Media, then select "All Files and Location"
4. Tap on the Location option, then select "Only while app is in use"

Now reconnect to the ShotKam app, open your videos, then select one or two shots to "Download and Save to Device." To locate the saved video on your phone, exit the ShotKam app, open the Photos app, open the Library, then the Downloads.

Discover the battery life and replacement guide for your ShotKam. Learn how long the battery lasts, tips to extend its life, and how to replace it. Stay informed with our detailed guide.

Troubleshoot Battery Issues

If you're experiencing issues with the battery life of your ShotKam, follow these steps to diagnose and resolve the problem:

Step 1: At-Home Battery Test

Start by performing our at-home battery test to determine the condition of your ShotKam battery:

1. Charge ShotKam: Charge for at least 3 hours or overnight.
2. Disable Sleep Mode:
   • Connect to ShotKam's WiFi in the app.
   • Open app, tap Settings (gear), choose “Wake-Up Sensitivity.”
   • Select “Sleep Disabled" and save settings.
3. Turn Off ShotKam: Close app, turn ShotKam OFF.
4. Turn On and Test:
   • Turn ShotKam ON (1 green LED).
   • Time how long it lasts.
   • Test in a cool area; camera heat is normal in test mode.
5. Restore Setting: Before range, set “Wake-up Sensitivity” back to Normal.

If your battery meets the following criteria, it's in excellent condition and doesn't require replacement:

Gen 3: Lasts 45+ minutes during the battery test. 

Gen 4 Mini: Lasts 45+ minutes during the battery test. 

Gen 4: Lasts 90+ minutes during the battery test. 

If you notice reduced battery life during use, cold temperatures might be a factor (refer to our article here). Remember to charge the camera overnight before using. 

Step 2: Requesting Battery Replacement (if Battery Test Fails)

For a failed battery test, email us at support@shotkam.com to request a Return Authorization Form. Include your battery test results and order number in the email.

Battery Replacement Process

Depending on your ShotKam model, you may be able to replace the battery yourself or have it done at our facility.

Gen 3: Buy our Gen 3 Battery Replacement Kit. Email us your test results to receive the purchasing link and a replacement video tutorial.

Gen 4: ShotKam Gen 4 batteries will last until 2025 or beyond. Battery replacement kits are not currently available. Contact support@shotkam.com for battery help. 

Gen 4 Mini: ShotKam Gen 4 batteries will last until 2025 or beyond. Battery replacement kits are not currently available. Contact support@shotkam.com for battery help. 

Battery Kit Pricing

The cost of the Battery Replacement Kit varies by country and includes free shipping along with any applicable import taxes:

• • USA: $39
  • Canada: C$59
  • United Kingdom: £39
  • Europe: €39
  • Australia and New Zealand: A$79

How Often to Replace 

Like most lithium-ion batteries, the typical lifespan of a ShotKam battery is 3-5 years.

If you have any further questions or need assistance, don't hesitate to reach out to our support team.

WeTransfer is a simple, safe, and free way to send your ShotKam video files to us. Follow the steps below to send us your videos using WeTransfer. 

Using WeTransfer for ShotKam Videos

1. Plug the ShotKam into your computer with the provided USB cable to access your ShotKam videos.

2. Go to WeTransfer.com and click "I just want to send files".
   
   
3. Once on the page, click "Add your files" (blue plus sign) and it will open Finder (on Mac) or File Explorer (Windows).
4. Locate the SHOTKAM device in the left hand column.
5. Please select the video(s) you would like to send.
6. If you clicked the WeTransfer link above then the "Email to" section will be complete with the correct email address. If not, please type in the "Email to" section support@shotkam.com.
7. Please enter your personal email in the "Your Email" section.
8. Hit "Transfer" and wait until the files have successfully sent.

Step-by-Step Tutorial:

The Gen 3, Gen 4, and Gen 4 Mini have an internal Real-Time Clock that syncs up with the time in your current location. If you are noticing the date and time stamps on your ShotKam videos are incorrect, please do the following: 

1. Visit the Google Play Store or Apple App Store on your device, and be sure to install the latest update for the ShotKam mobile app.
   
2. Turn your camera into WiFi Mode, then open the ShotKam app (steps here). 
3. Record a test video within the app by selecting "Test Recording," then tapping on the red Record icon to start and end the recording. 🎥
4. Open the dated folder, then confirm that the test video's date and time are now correct. ▶️

Note: The 2nd Generation does not have a Real-Time Clock and the date and time stamps are not adjustable (see What ShotKam model do I have?).

How to Replace the ShotKam's Rubber Pad

Important: The rubber pads are designed to suction onto the barrel, so they can grip onto the barrel and come loose if you slide the ShotKam on. Please fully open the bracket, then attach the ShotKam to your barrel from under the barrel without sliding it on.

In the carrying case that came with your ShotKam, you should see a Spare Parts bag with extra rubber pad. If you would like to purchase more rubber pads, please shop below.

Purchase Barrel Pads:

Gen 4 and Gen 3: 

• ShotKam USA Barrel Pad
• ShotKam UK Barrel Pad
• ShotKam EU Barrel Pad
• ShotKam CA Barrel Pad
• ShotKam AU Barrel Pad

Gen 4 Mini: 

• ShotKam USA Barrel Pad
• ShotKam UK Barrel Pad
• ShotKam EU Barrel Pad
• ShotKam CA Barrel Pad
• ShotKam AU Barrel Pad

Purchase Camera Pads:

Gen 4 and Gen 3:

•  ShotKam USA Camera Pad
•  ShotKam UK Camera Pad
•  ShotKam EU Camera Pad
•  ShotKam CA Camera Pad
•  ShotKam AU Camera Pad

Gen 4 Mini: 

•  ShotKam USA Camera Pad
•  ShotKam UK Camera Pad
•  ShotKam EU Camera Pad
•  ShotKam CA Camera Pad
•  ShotKam AU Camera Pad

Learn how to restore your ShotKam to factory default settings while troubleshooting common issues. 

Same steps for Gen 4, Gen 4 Mini, and Gen 3 ShotKams

Follow the steps below to reset all the configuration files on your camera with factory defaults. 

Factory Reset Instructions:

1. Connect Your ShotKam
   • Plug the ShotKam into your computer.
   • Open File Explorer (Windows) or Finder (Mac), then locate the "SHOTKAM" device.
2. Reset the Configuration File
   • Open the file named shkmcfg.ini using a text editor (e.g., Notepad on Windows or TextEdit on Mac).
   • Replace the first number in the file with 9 and save your changes.
3. Enable Hidden Files
   • Mac: Press Shift + Command + . (period) in Finder to show hidden files.
   • Windows: Open File Explorer, go to View > Options > View tab, and select "Show hidden files, folders, and drives".
4. Delete All Files
   • Delete all files in the "SHOTKAM" folder, including hidden files.
5. Empty the Trash/Recycle Bin
   • Mac: Empty the Trash.
   • Windows: Empty the Recycle Bin.
6. Safely Eject the ShotKam
   • Safely eject the ShotKam from your computer.
7. Turn On Wi-Fi Mode
   • Turn on the ShotKam in Wi-Fi Mode (yellow + green LED). The device will automatically recreate all the necessary files.
8. Factory Reset Complete
   • Your ShotKam is now restored to factory defaults. Watch the tutorial video below for additional help: 

Suggested Articles: 

• How to safely eject ShotKam
• How to connect to ShotKam's WiFi

If you are not 100% satisfied with your ShotKam within 30-days of delivery, then feel free to email Support@shotkam.com for a return authorization. Please include the following in your email:

1. Your order number.
2. Reason for refund and how we can improve.

We will email you back within 1 business day with a Return Authorization Form and the address for our Refund Center in Florida, USA.

If your ShotKam needs to be sent in for repair, please contact us by email at Support@shotkam.com and our support representatives will be happy to assist. 

Message us with the following information:

1. Your order number. If you cannot find your order number, then send us the name and email that was originally used for your purchase.
2. What you are experiencing with your ShotKam. Do you see Abnormal LED lights? Have you performed the At-home battery test? 

We will email you back within 1 business day with a Return Authorization Form and the address for our Repair Center in Florida, USA.